We are looking for Female Arabic Speaking (Read, Write and Speak) Training Manager to deliver training for customer service roles as per the training requirements and standards defined by the project requirements. The position is based in Al Ain and is on a one year contract with a possibility of an extension or re-deployment on another project. The Training manager will be responsible for ensuring following deliverables:
- optimum yield/output across all training initiatives and maintaining positive first-time percentage and certification results
- Manage end to end training process and maintaining positive first-time pass percentages and certification results
- Coach and feedback the bottom performers who do not meet the minimum performance standards
- Ongoing development and enhancement or relevant training content and material
- Maintain and publish all training related reports (MIS) on a weekly and monthly basis
- Interact with client for all clarifications on product and process knowledge and conducting of monthly job knowledge test for all operations staff
- Recommend and implementing training solutions which are beneficial to the client
- Motivational activities in training to ensure all the new hires are properly engaged
- Development and enhancement of training programs for trainers
- Manage and ensures that all training performance metrics and requirements are met and/or exceeded.
- Complete special training projects as needed
- Perform training related administrative duties as required
- Creates agent/team reports of trends and observations pertaining to training
- Management of the training database and report creation Training Production Matrix
Salary offered for this position is AED 12000- 14000 + benefits. We are looking for female candidates only and with a prior experience of training in customer service roles.
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.