Looking to hire Business Analyst (immediate joining)
Responsibilities:
- Analyzing business processes.
- Gathering requirements, proposing solutions, implementing and optimizing automated processes, analyzing call data to identify trends and improve operations,
- Updating and maintaining a knowledge base for agents, utilizing analytics for immediate decision-making and improvement, documenting and organizing procedures, evidence, and service level matrix
Experience: Minimum 2 years in Call center industry
Skills Required: Power BI, Excel
Salary: 7500 AED
Location: Dubai
NB:
-Only applicants Inside United Arab Emirates will be considered.
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