About Us:
We are a dynamic and fast-growing organization that values innovation and customer satisfaction. We are looking for a motivated and detail-oriented Customer Service Representative to join our team. Our company fosters a supportive and collaborative environment, with opportunities for professional growth.
Key Responsibilities:
Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
Provide accurate information regarding products and services, addressing customer questions and concerns.
Resolve customer issues efficiently, escalating cases when necessary.
Process orders, returns, and exchanges according to company policies.
Maintain records of customer interactions and transactions in the CRM system.
Work closely with internal teams to ensure customer satisfaction and swift issue resolution.
Identify trends in customer issues and provide feedback to the team for continuous improvement.
Qualifications:
Previous experience in customer service or a related field is preferred.
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Problem-solving skills with the ability to think critically.
Proficiency in Microsoft Office and familiarity with CRM systems.
What We Offer:
Competitive salary and benefits package.
Ongoing training and development opportunities.
A collaborative and inclusive work environment.
Potential for career advancement within the company.
Only shortlisted candidates will be contacted.
Application Deadline: 10 Oct 2024
Note:
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