Job Purpose
Provide comprehensive support to the trade, corporate and direct customers across all sales channels within UAE Sales with high level of efficiency to deliver results. Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.
Job Accountabilities:
Support internal and external customers by addressing their queries in a timely manner and offering guidance as required.
Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.
Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.
Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.
Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.
Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.
Qualifications & Experience
Qualifications:
12 Years schooling or equivalent :
Experience:
Commercial/Sales. Other : 5+ Years
Knowledge/Skills:
Experience in Commercial and sales experience in an airline or travel agency.
Knowledge/skills: In-depth knowledge of the UAE travel market, world geography, fare construction and booking/ticketing procedures.
Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).
Ability to work independently under pressure and as a part of a highly contributing team in a fast-paced environment.
Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.
Other languages besides English:
Safety Sensitive role: No
Leadership role: No
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
25 Feb
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It is observed that some people start their job from lower ranks and remain in lower ranks for the long period of time while others start their job in lower ranks and use that low rank as their launching pad and start flying in a very short time. Actually the people who got rapid promotion have some capabilities and one could develop those capabilities in him so that he could get the rapid promotion in the job. Some of these capabilities are mentioned here under:
Continuously improve the qualification: It is the best tool which could come to help you to progress in your rank to have the higher qualifications. No doubt learning with earning is not an easy job. But once you get determined than you could get the task done in desired way.
Keenly observe the field and try to understand the technical tasks: It is observed that those people rise in their rank that could handle the technical aspects of their job in right way. Therefore, it is suggested to keep those secrets of job with you as soon as possible.
Try to show your worth to higher authorities: After getting good qualification and knowing the technical aspects of your job, it is good idea to give a good presentation to higher authorities so that you could get entered your name in the good book of higher authorities. In this way you could get the big boost in the promotion.