Job Purpose
To maximise sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction
Functional Responsibilities
• Provide friendly, courteous and efficient service. Handle all customer queries and comments to ensure customer satisfaction.
• Take and process customer‘s orders in an accurate and timely manner.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Set up the counter at the beginning of each shift ensuring that displays are correct, the produce is fresh and correctly labeled.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Arrange for the efficient storage of goods as per guidelines.
• Work efficiently to control wastage of food and non- food items.
• Ensure the highest standards of hygiene, cleanliness and sanitation on the Counter at all times.
• Carry out additional tasks as instructed by management.
Key Performance Indicators (KPIs)
Financial
• Cost control /Waste reduction Business Effectiveness/ Productivity
• Adherence to work standards/operating standards (e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets Customer
• Customer satisfaction/feedback (internal/external)
Education
• Certification in Food and Beverage/ Catering would be an advantage
Experience
• 1 years of experience in a customer facing role
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Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Internet Skills
Internet skills may be an extension of computer skills, but they’re key to being a good sales employee. Even if the position you’re applying for doesn’t explicitly involve conducting sales online, such abilities are helpful to have.
For instance, sales employees must be internet-savvy to conduct relevant research, network with leads, and share information with colleagues.
Being able to navigate the internet is, without a doubt, one of the top sales skills.
Basic internet skills include knowing how to:
send and receive emails
navigate social networks like Facebook and LinkedIn
conduct research using search engines
Tip
It’s a good career move to learn how to add your resume to LinkedIn so more employers can see it. They might even contact you without you applying for a position.
Online research skills require critical thinking and strong decision-making abilities, and are essential for anyone involved in direct sales.