HOSTESS

BARS/RESTAURANTS/OUTLETS
Hourly/Entry Level Employee
Full-time
Req ID: DUB006127
Worldwide
Summary
IKKA is an exceptional dining concept located within Hyatt Centric Jumeirah Dubai. Guests can expect an innovative menu that combines the delicate, refined elements of Japanese cuisine with the bold, colorful, and vibrant flavors of Peruvian dishes. With its stunning location in the heart of Jumeirah, IKKA is not just a restaurant - it’s a destination for those looking to explore new flavors, enjoy exceptional service, and indulge in a stylish and contemporary setting.

As a Hostess at IKKA Restaurant, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for greeting guests with warmth and professionalism, managing reservations, and ensuring a smooth flow of guests in the restaurant. Your role is key in creating a welcoming, friendly, and efficient environment that aligns with IKKA's commitment to excellence.

Key Responsibilities:

·         Guest Greeting: Welcome guests with a friendly smile, ensuring a warm and positive first impression.

·         Seating & Reservations: Manage the seating chart, escort guests to their tables, and ensure that reservations are handled efficiently and accurately.

·         Customer Service: Provide guests with information about the menu, daily specials, and the restaurant concept. Assist with special requests and ensure a seamless guest experience.

·         Communication: Coordinate with the restaurant management and service team to ensure guest needs are met promptly and effectively.

·         Maintain Cleanliness: Ensure the entrance and dining area are clean, organized, and visually appealing at all times.

·         Problem-Solving: Handle guest inquiries and resolve any issues or concerns with professionalism and courtesy.

·         Team Collaboration: Work closely with other team members to ensure smooth operations during peak times and maintain high levels of service quality.

Qualifications
Qualifications:

·         Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.

·         Excellent communication and interpersonal skills.

·         A friendly and approachable demeanor with a passion for delivering outstanding guest service.

·         Ability to remain calm and composed during busy or high-pressure situations.

·         Fluency in English (additional languages are a plus).

·         Flexibility to work evenings, weekends, and holidays as needed.

Best practices can make a positive impact on the workplace.

Following these best practices can help you be successful in your job and make a positive impact on the workplace.

• Be clear about your expectations. At the beginning of a new job, it's important to have a clear understanding of your role and responsibilities. This will help you set realistic goals and expectations, and it will also help you avoid any surprises down the road.

• Be proactive. Don't wait for things to come to you. Take initiative and look for ways to contribute to your team and the company. This will show your employer that you're a valuable asset.

• Be a team player. Be willing to help out your colleagues and be supportive of their efforts. This will create a positive work environment and make you more approachable.

• Be communicative. Communicate effectively with your colleagues, your manager, and your customers. This will help you build relationships and get your work done efficiently.

• Be professional. Dress and act professionally at all times. This will show your employer that you're serious about your job and that you're a good fit for the company culture.

• Be positive. A positive attitude can go a long way in the workplace. It will make you more enjoyable to work with and it will help you stay motivated even when things get tough.

Here are some additional best practices that can help you boost morale and engagement in the workplace:

• Recognize accomplishments. When someone does a good job, be sure to let them know. This will show them that you appreciate their efforts and it will motivate them to continue doing their best.

• Prioritize learning. Encourage employees to learn new skills and stay up-to-date on industry trends. This will help them grow in their careers and it will make them more valuable to the company.

• Open communication channels. Make sure there are open lines of communication between employees and management. This will help to build trust and rapport, and it will also make it easier to resolve any problems that arise.

• Make yourself helpful. Be willing to help out your colleagues, even if it's not your job. This will show that you're a team player and that you're willing to go the extra mile.

• Don't be afraid to speak up. If you have an idea or a suggestion, don't be afraid to share it. This shows that you're engaged and that you're willing to contribute to the company.

Short Info

Best practices can make a positive impact on the workplace.

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