Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.
Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
Generates Sales Leads.
Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
Receives Outbound Calls for different campaigns through Genesys Contact Center System.
Saves customer profile in Forms through Genesys Contact Center System.
Qualifies the call through Genesys Contact Center System.
Obtains the status of service requests and service history through Oracle Application and informs the customers.
Gathers customer information regarding service history through Oracle Application.
Requirements
Six months to one year of customer service experience is preferred.
High-school graduate - preferred.
Good to very good English writing/speaking skills
Very good Arabic writing/speaking skills
Effective listening skills
Familiarity with Microsoft Office products and general computer keyboard skills
Friendly and courteous telephone manner required.
Punctuality and efficiency, with the ability to prioritize.
Willing to consider working based on rotating shifts (schedule will be made to accommodate staff’s other commitments such as school/university schedule — in compliance with the required number of working hours per day as per company policy.).
Benefits
Benefits
Medical Insurance
Annual Leave
Company T&Cs Apply
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.