Tracks and monitors the team's daily operations and gather feedback to generate daily reports for the management.
Assign ques and workload.
Meeting operations KPI's.
Checks the Projects Statuses and updates on the performance of each project to the management.
Handle escalations with clients.
Interacts and coordinates with other Group Business Units concerning escalations.
Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
Maximize the utilization of resources and agents.
Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
Coach and mentor the team.
Tasks commensurate with the role.
Requirements
Relevant Education Degree
3 years experience in a senior/supervisory role in Contact Call center
Fluent in Arabic and English
Approachable personality
Outstanding leadership, interpersonal, and problem-solving skills
Excellence verbal and written communications skills
Effective listening skills
Ability to adapt to change and multi-task are essential qualities
Advanced Skills in Microsoft Office
Excellent time management
Excellent team leader
Benefits
Employment Visa
Paid Annual Leave
Medical Insurance for self & dependents
Return air ticket every two years for self & 3 dependents
Company T&Cs Apply
Due to continuous economic slums the economies of the world remain under stress for most of the time during last few years. But in some parts of the world economic activities get boosted due to various reasons. Middle Eastern countries especially the United Arab Emeritus is that part of the world where economic activities get boosted. This huge boost created a big demand of skilled workers in those areas and the people around the globe get attracted toward these countries.
Furthermore, many industrial giants pinpoint this area as their business land which catalyzes the economic activities in this part of the world. In the result a flood of vacant post with handsome salaries has been noticed in this part of the world. Taking in view the above discussion it gets clear that a large number of people could build their career in this part of the world easily.