Passenger Ambassadors will provide additional support at stations affected by a special event, or service disruption. Outside of special event days, they will work with the local community to inspire residents to use the Metro and support the Customer Service Agent team as and when required.
MAIN RESPONSIBILITIES
Lead events and engagement activities that provide valuable information to customers and non-users in the wider community.
Organise accessibility trips, particularly for People of Determination, to build their confidence in travelling on the network and public transport.
Support the management of special events, helping to create a smooth flow of passengers through stations by providing crowd control support.
Support Customer Service Agents in assisting customers during special service events (and unplanned service disruption) by providing additional information, selling tickets, and active management of crowds.
On some occasions, supplement the existing pool of Customer Service Agents.
Create strong relationships with local community groups to remove potential barriers to using public transport, and encourage greater use of the Metro, in particular to People of Determination or new residents who are unfamiliar with the network.
Raise awareness internally of the difficulties encountered by People of Determination and other customer groups.
Give safety talks and presentations to primary schools in the areas close to Metro / Tram stations.
Host drop-in sessions at local supermarkets, community centres and other locations to offer information and advice about travelling on the network, engineering works and accessibility trips.
KNOWLEDGE REQUIRED
Should be current users / advocates of the Dubai Metro and Tram.
Good local knowledge of the area, key stakeholders and contacts.
Excellent understanding of the network, the services available and initiatives in place that would help to inform communications with customers.
KEY SKILLS
Confident and outgoing customer-focused individual who is flexible, able to think on their feet and full of initiative.
Enthusiastic and energetic personality.
Self-motivated.
Ability to develop rapport to create good partnerships / contacts.
As a key first point of contact for customers, you will be the face of Dubai Metro and Tram, so you will be approachable, smart and thrive in a busy and challenging metro environment.
Good communication and presentation skills.
EXPERIENCES
Previous experience of working with the local community.
Experience of working in an environment that required the skills to forge relationships with partnering organisations and interact effectively at all levels.
EDUCATIONNAL QUALIFCATIONS
Ideally, a person fluent in both Arabic and English. Preferable other languages to meet the needs of the local community include Hindi, Gujarati, Malayalam, Bengali, Chinese, and Urdu.
Job Segment: Event Planning, Network Engineer, Engineer, Bilingual, Hospitality, Engineering
If you're looking for information about call centers in Dubai, you can find several companies that provide call center services in the city. These companies may offer inbound and outbound call services, customer support, telemarketing, and other related services. Here are a few steps you can take to find a call center in Dubai: Online Search: Use search engines like Google to find call centers in Dubai. You can use keywords such as "call center Dubai," "outsourcing services in Dubai," or similar terms to narrow down your search. Business Directories: Check local business directories or online directories specific to Dubai. Popular directories include Yellow Pages, Dubai Chamber of Commerce directory, or other industry-specific directories. Networking Events: Attend business events, conferences, or networking events in Dubai. These events can be great opportunities to meet representatives from call centers and outsourcing companies. Professional Organizations: Explore professional organizations related to customer service, outsourcing, or call center management. These organizations may have directories or resources that can help you find suitable call center services. Consult with Business Associations: Contact business associations or chambers of commerce in Dubai. They often have information on local businesses and can provide recommendations or assistance in finding a suitable call center. Online Platforms: Utilize online platforms that connect businesses with outsourcing services. Websites like Upwork, Freelancer, or similar platforms may have profiles of call centers in Dubai. Ask for Recommendations: Reach out to your business contacts, industry peers, or local business forums for recommendations. Personal referrals can be valuable in finding reliable call center services. Remember to evaluate potential call centers based on your specific needs, such as the type of services they offer, their experience in your industry, language capabilities, and cost considerations. Additionally, it's important to verify their reputation through client reviews and testimonials if available.