We are seeking dynamic and customer-oriented Call Centre & Chat Agents to join our support team. This role involves handling both chat inquiries through WhatsApp and Website, CRM and responding to inbound and outbound customer calls. You will be responsible for providing quick responses, resolving inquiries, following up with potential leads, and delivering an excellent customer experience across all channels.
Key Responsibilities:
Answer and manage incoming messages on WhatsApp and Facebook Messenger in real-time.
Initiate outbound calls as soon as a new inquiry is received through chat platforms.
Handle inbound calls from clients and customers with a helpful and professional attitude.
Follow up with potential customers who have shown interest but haven’t responded.
Maintain daily logs of chats and calls handled, including lead follow-ups.
Accurately understand and explain the company’s services to clients over phone and chat.
Coordinate with contracts department and other departments to resolve customer issues or escalate where required.
Ensure a high level of customer satisfaction through timely and effective communication.
Maintain a polite, friendly, and professional tone at all times.
Work as part of a team to ensure full coverage 7 days a week, as per the duty roster.
Required Experience:
Previous experience in a call centre or customer service role.
Experience in sales support, lead management, or social media engagement.
Knowledge in recruitment and placement sector.
Preferred Qualifications:
Bachelor’s degree in business administration, or a related field.
Additional certifications in customer service or conflict resolution are a plus.
Required Skills:
Strong verbal and written communication skills in English (Arabic is a plus).
Comfortable handling both chat and phone communications simultaneously.
Knowledge of WhatsApp Business, Facebook Messenger, and basic CRM tools.
Strong multitasking skills and attention to detail.
Positive attitude, proactive mindset, and a customer-first approach.
Willingness to work in shifts, including weekends and holidays as per rotation.
Ref: 916v4dvo
In most of the cases interview become the matter of success for the job seeking candidates. Actually during the interview every employer wants to select the right person from the herd that could fulfill the demands of situation. After appropriate qualification confidence of the candidate is the demand of every employer. Therefore, it is necessary to spend some time in assessment of personal confidence before going to appear in the interview.
Majority of the expert the job candidates to forget everything about the environment and just think about the questions asked to you during confidence. In this way one could utilize his mind properly and could produce the best output in the interview. Furthermore, it is good idea to think in mind that only you are the right candidate for the post and employer will definitely select you for the post. In this way you could boost your confidence up-to many folds in the interview.
Building confidence for success in an interview is crucial, as it can greatly impact your performance and how you present yourself. Here are some tips to help you boost your confidence and excel in your interview:
Preparation is Key: Thoroughly research the company, its values, culture, products/services, and recent news. Understand the job description and requirements. This knowledge will make you feel more confident and capable during the interview.
Practice Interview Questions: Anticipate common interview questions and practice your responses. You can also use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions.
Mock Interviews: Conduct mock interviews with a friend, family member, or career counselor. This will help you practice your answers, receive feedback, and get comfortable with the interview format.
Positive Self-talk: Replace negative thoughts with positive affirmations. Remind yourself of your achievements, skills, and strengths. Focus on what you bring to the table.
Visualization: Visualize yourself succeeding in the interview. Imagine yourself confidently answering questions, engaging with the interviewer, and leaving a positive impression.
Body Language: Maintain good posture, make eye contact, and offer a firm handshake. Positive body language exudes confidence and professionalism.
Dress Appropriately: Choose attire that aligns with the company culture and the role you're interviewing for. When you feel well-dressed, it can boost your self-assurance.
Arrive Early: Plan to arrive at the interview location well ahead of time. This will give you a chance to settle in, calm your nerves, and mentally prepare.
Breathing Exercises: Practice deep breathing exercises before the interview to relax your body and mind. Deep, slow breaths can help reduce anxiety.
Focus on Accomplishments: During the interview, highlight your past achievements and experiences. Discuss specific instances where you contributed to a team or solved a problem successfully.
Engage with the Interviewer: Show genuine interest in the company and the role by asking thoughtful questions. This demonstrates your enthusiasm and willingness to contribute.
Controlled Speech: Speak clearly, confidently, and at a moderate pace. Avoid using filler words such as "um" and "uh."
Confidence Through Preparation: The more prepared you are, the more confident you'll feel. Have extra copies of your resume, a list of references, and any supporting documents ready.
Learn from Rejections: If you don't succeed in one interview, view it as a learning opportunity. Reflect on what went well and what could be improved for the next time.
Mindfulness and Relaxation: Practice mindfulness techniques or relaxation exercises to manage interview jitters and keep your focus in the moment.
Remember, building confidence takes time and effort. By consistently practicing these tips and focusing on your strengths, you can increase your confidence and improve your performance in interviews.