In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB™ Abu Dhabi, Curio Collection by Hilton™ and DoubleTree by Hilton Abu Dhabi Yas Island Residences.
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Communication
Communication skills are everything for a sales associate. Often, leads become sales because people like and trust the person they’ve been communicating with.
You could be the most knowledgeable salesperson in the world. However, if people feel like they can’t comfortably communicate with you, they’ll be less likely to buy from you.
If people feel they can’t comfortably communicate with you, they’ll be less likely to buy from you.
There are many types of communication skills, and it’s fine to list them separately on your resume. Common communication skills include:
Verbal communication skills
Listening skills
Interpersonal skills
Written communication skills
Public speaking skills
Presentation skills