A Groups, Conferences, and Events (GCE) Manager manages the Groups, Conference and Events office Team to actively convert customer enquiries into confirmed sales.
What will I be doing?
As Groups, Conferences, and Events (GCE) Manager, you will manage the Groups, Conference and Events office to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Maximise all Groups, Conferences, and Events revenue opportunities
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
Ensure the Groups, Conferences, and Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Manage and develop the Groups, Conferences, and Events Team to ensure career progression and effective succession planning within the hotel and company
Organise hotel promotional activities
What are we looking for?
A Groups, Conferences and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
How to use strong action verbs on your resume
To effectively use resume power verbs, focus first on filling out your experience section with specific, quantified examples of your accomplishments. Then, use a compelling verb to enhance your bullet points.
Here’s a sample bullet point where the candidate improperly used resume action verbs:
Don't
“Went to all weekly company meetings to share department news.”
This example starts with a weak verb. “Went” doesn’t convey any positive information. This verb just indicates you did what was expected of you.
Hiring managers will be impressed if you show your proactiveness and back it up with quantifiable evidence.
Here’s the same example enhanced with resume action words:
Do
“Spearheaded weekly company meetings by communicating departmental growth and productivity.”
The applicant opens with a much more targeted action verb. Unlike “went to,” “spearheaded” is decisive and suggests the candidate has leadership abilities, organizational skills, and a knack for planning.
The applicant also includes the strong verb “communicating,” which is among the most common resume keywords recognized by corporate applicant tracking systems (ATS). By using action verbs, your resume is more likely to bypass the ATS and land in the hiring manager’s inbox.
Finally, the candidate ends their bullet point by stating explicitly what they communicated: “departmental growth and productivity.”