We’re hiring an IT Service Desk Lead to run day-to-day end-user support for a busy aviation environment. You’ll lead a small team handling incidents, service requests, and access management, ensuring SLA performance and strong customer experience. You’ll coordinate escalations with infrastructure and application teams, maintain knowledge base articles, and improve processes through better triage, reporting, and root-cause follow-up. This role combines hands-on technical support with leadership and service management discipline.
Requirements:
5–8+ years in IT support/service desk roles, including 1–3 years in a lead/supervisory capacity. Strong knowledge of ITIL-based service management, ticketing tools, and end-user support across Windows, O365, hardware, and basic networking. Confident managing SLAs, escalations, and stakeholder expectations. Experience in aviation, transport, or other 24/7 operational environments is a plus. ITIL certification preferred. Strong communication and calm problem-solving under pressure.
Salary:
AED 16,000 to 24,000 per month inclusive of fixed allowances.
About the Company
eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.
Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses.
Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Internet Skills
Internet skills may be an extension of computer skills, but they’re key to being a good sales employee. Even if the position you’re applying for doesn’t explicitly involve conducting sales online, such abilities are helpful to have.
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Being able to navigate the internet is, without a doubt, one of the top sales skills.
Basic internet skills include knowing how to:
send and receive emails
navigate social networks like Facebook and LinkedIn
conduct research using search engines
Tip
It’s a good career move to learn how to add your resume to LinkedIn so more employers can see it. They might even contact you without you applying for a position.
Online research skills require critical thinking and strong decision-making abilities, and are essential for anyone involved in direct sales.