We are hiring an experienced Retention Agent with a native-level English (British or American accent) and a proven track record in Forex client retention. This role is focused on protecting revenue, improving client lifetime value, and reducing churn through proactive relationship management, client education, and structured follow-ups aligned with compliance standards.

Key Responsibilities

* Manage a portfolio of active clients and implement retention strategies to increase engagement and activity.
* Conduct outbound calls to reactivate dormant clients and prevent churn through consultative communication.
* Support clients with platform usage, onboarding, and trading journey guidance (without providing financial advice).
* Identify churn risk signals and execute save-offers and retention campaigns within approved policies.
* Drive KPIs such as reactivation rate, churn reduction, active traders, deposit continuity, and client satisfaction.
* Maintain accurate records of all interactions in the CRM and follow internal workflows.
* Collaborate with Compliance, Dealing, KYC, and Customer Support to ensure smooth client experience.
* Escalate complaints, technical issues, or operational blockers quickly and professionally.

Requirements:
Requirements (Must-Have)

* Minimum 3 years’ experience in Forex/CFD retention (brokerage environment).
* Native-level English with clear British or American accent (verbal fluency is essential).
* Strong understanding of Forex/CFD products, trading terminology, and client lifecycle dynamics.
* Proven ability to handle objections, de-escalate issues, and build long-term client trust.
* Comfortable with high-volume calls and performance-driven environments.
* Strong CRM discipline and reporting accuracy.

Preferred (Nice-to-Have)

* Experience in regulated environments and familiarity with compliance boundaries (no advice, no guarantees).
* Experience with platforms/tools like MT4/MT5, CRM systems, VoIP dialers, and ticketing tools.

Salary:
AED 8,000 to 10,000 per month inclusive of fixed allowances.
Additional benefits: High Commission

About the Company
Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively. The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance. Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodology—integrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies. This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments.

Key Competencies Include:

• Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction.

• Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships.

• Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI.

• Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage. Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth. Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in today's digital landscape.