About Us:
French Spirit Coffee Shop is a premium F&B company bringing the elegance of French café culture to international markets. We operate Ladurée franchises in Arabia, China, Egypt, and Morocco, and PAUL in Spain, offering luxury pastries, artisanal breads, and authentic French dining experiences.
Job Summary:
The Restaurant Manager is responsible for overseeing the daily operations of the Ladurée boutique/restaurant, ensuring exceptional guest experience, maintaining brand standards, and achieving financial targets. This role requires strong leadership, attention to detail, and a passion for luxury hospitality.
Key Responsibilities:
Operations Management
Oversee day-to-day restaurant operations, ensuring smooth service flow
Maintain the highest standards of cleanliness, hygiene, and presentation
Ensure compliance with company policies, local regulations, and food safety standards
Customer Experience
Deliver exceptional and personalized customer service in line with Ladurée standards
Handle guest feedback, complaints, and special requests professionally
Ensure a refined and welcoming atmosphere at all times
Team Leadership
Recruit, train, and develop team members
Schedule staff efficiently to meet operational needs
Motivate and lead the team to achieve service excellence
Sales & Financial Performance
Monitor daily sales, KPIs, and profitability
Implement strategies to drive revenue and control costs
Manage inventory, ordering, and stock levels
Brand Standards
Uphold the image and luxury positioning of Ladurée
Ensure visual merchandising and presentation meet company guidelines
Promote products such as macarons, pastries, and beverages
Qualifications & Requirements:
Bachelor’s degree in Hospitality Management or related field (preferred)
Minimum 3–5 years of experience in restaurant or café management (luxury or premium brands preferred)
Strong leadership and interpersonal skills
Excellent communication skills (English required; Arabic required)
Knowledge of POS systems and basic financial reporting
Passion for hospitality, luxury service, and attention to detail
Key Competency:
Customer-centric mindset
Leadership and team development
Problem-solving and decision-making
Time management and organizational skills
Strong aesthetic sense aligned with luxury brands
Working Conditions:
Flexible working hours including weekends and holidays
Fast-paced, high-end hospitality environment
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