For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you’ll be doing
As a CRM Trainee in the Central CRM team, you will support the setup and day-to-day management of automated customer lifecycle journeys and help with the technical operations of Salesforce Marketing Cloud (SFMC). This role is ideal for someone who is curious about marketing technology and wants hands-on experience in CRM automation.

Key responsibilities
Support the team in building and maintaining automated lifecycle journeys (e.g., welcome, browse abandonment, post-purchase, reactivation)
Help with SFMC operational tasks, such as:
Creating and updating Email/SMS/WhatsApp templates (guided by existing standards)
Assisting with Journey Builder setup and QA checks
Supporting Audience/Data Extensions creation and basic hygiene (naming, fields, counts)
Perform testing and quality checks before campaigns go live:
Link checks, content checks, personalization checks, Audience list testing
Monitor journey performance basics (with guidance):
Delivery, opens/clicks, bounce trends, basic journey health checks
Maintain simple and clear documentation:
Campaign/journey checklists, how-to notes, tracking sheets
Collaborate with cross-functional teams (marketing, tech, data, brand teams) by gathering inputs and following up on actions
What you will learn
How customer lifecycle marketing works end-to-end
How to operate SFMC tools (especially Journey Builder, Content Builder, and data basics)
CRM best practices: QA, tracking discipline, documentation, and stakeholder coordination
What you’ll need to succeed
Curious and proactive (you like figuring out “how it works”)
Organized and reliable (you follow steps and meet timelines)
Comfortable working with both business and technical teams
Growth mindset: open to feedback and continuous learning
What the Group can offer
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati talent & inclusive opportunities
At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.

Join us and be part of our exciting future!

Apply now to kickstart your journey with Chalhoub Group.

About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you’ll be doing
As a CRM Trainee in the Central CRM team, you will support the setup and day-to-day management of automated customer lifecycle journeys and help with the technical operations of Salesforce Marketing Cloud (SFMC). This role is ideal for someone who is curious about marketing technology and wants hands-on experience in CRM automation.

Key responsibilities
Support the team in building and maintaining automated lifecycle journeys (e.g., welcome, browse abandonment, post-purchase, reactivation)
Help with SFMC operational tasks, such as:
Creating and updating Email/SMS/WhatsApp templates (guided by existing standards)
Assisting with Journey Builder setup and QA checks
Supporting Audience/Data Extensions creation and basic hygiene (naming, fields, counts)
Perform testing and quality checks before campaigns go live:
Link checks, content checks, personalization checks, Audience list testing
Monitor journey performance basics (with guidance):
Delivery, opens/clicks, bounce trends, basic journey health checks
Maintain simple and clear documentation:
Campaign/journey checklists, how-to notes, tracking sheets
Collaborate with cross-functional teams (marketing, tech, data, brand teams) by gathering inputs and following up on actions
What you will learn
How customer lifecycle marketing works end-to-end
How to operate SFMC tools (especially Journey Builder, Content Builder, and data basics)
CRM best practices: QA, tracking discipline, documentation, and stakeholder coordination
What you’ll need to succeed
Curious and proactive (you like figuring out “how it works”)
Organized and reliable (you follow steps and meet timelines)
Comfortable working with both business and technical teams
Growth mindset: open to feedback and continuous learning
What the Group can offer
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati talent & inclusive opportunities
At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.

Join us and be part of our exciting future!

Apply now to kickstart your journey with Chalhoub Group.

About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.